Privacy Policy

At Marloth Park Holiday Rentals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you make a booking, enquiry, or communicate with us.

By using our services, website, WhatsApp, or email communication channels, you agree to the practices described below.

Information We Collect

When you make an enquiry or booking, we may collect the following information:

• Full name and surname
• Contact details (phone number, WhatsApp, email address)
• Identification or passport details (where required for bookings)
• Physical address
• Payment and billing information
• Guest names and occupancy details
• Communication records (emails, WhatsApp messages, calls)

We only collect information that is necessary to provide our services.

How We Use Your Information

Your information is used strictly for business and booking purposes, including:

• Processing and confirming reservations
• Sending invoices, agreements, and booking confirmations
• Communicating important stay information
• Providing customer support
• Processing payments and deposits
• Security, check-in, and property management requirements
• Legal and compliance obligations

We do not sell or share your personal information for marketing by third parties.

Payments

All payments are processed securely via approved banking or payment methods. We do not store sensitive banking or card details on our systems. Payment information is used solely to complete your transaction.

WhatsApp & Email Communication

When you contact us via WhatsApp or email:

• Your messages and contact details are used only to assist with your booking or enquiry
• Conversations may be stored for record-keeping and service purposes
• We will not add you to marketing lists without your consent

Information Sharing

Your information may only be shared when necessary with:

• Property owners or managers
• Cleaning or maintenance teams (check-in related information only)
• Payment processors or banks
• Legal authorities where required by law

All third parties are expected to handle your information responsibly and confidentially.

Data Security

We take reasonable technical and administrative measures to protect your personal information from loss, misuse, or unauthorized access.

Your information is stored securely and only accessible to authorized personnel.

Your Rights

In accordance with applicable privacy laws, you may:

• Request access to your personal information
• Request correction or deletion of your information
• Withdraw consent where applicable
• Request details on how your data is used

To exercise these rights, please contact us directly.

Contact Details

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Nadine Saaiman
Email: nadine.saaiman@pamgolding.co.za

Phone/WhatsApp: +27 73 002 6742
Location: Marloth Park, South Africa

Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.